Refund Policy
At BoundlessImagination, we take pride in offering fresh and delicious meals to our customers. We understand that sometimes things might not go as planned, and you may need to request a refund. Our refund policy aims to ensure your satisfaction while keeping our processes transparent and fair.
Refund Conditions
Refunds are eligible if the following conditions are met:
- Incorrect order: If you have received the wrong item, please contact us immediately at +1 212-555-0100.
- Quality issues: In cases where the food you received is not up to our standards, you may be eligible for a partial or full refund.
- Order cancellation: If you wish to cancel your order, please do so within five minutes of placing it to receive a full refund.
How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer service team at +1 212-555-0100 as soon as you notice any issues with your order.
- Provide details of your order, including order number, description of the issue, and your contact information.
- Allow us 2-3 business days to process your refund request.
We will issue refunds to the original method of payment within 7 days after the refund approval.
Non-Refundable Items
Please note that some items may not be eligible for a refund, such as:
- Food items that have been partially consumed or discarded.
- Custom orders made to your specific requirements.
- Any item purchased on a special offer or discount.
Late or Missing Refunds
If you haven’t received a refund within the stated period, please do the following:
- Check your bank account again.
- Contact your bank or credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund yet, please contact us at +1 212-555-0100.
Changes to the Refund Policy
BoundlessImagination reserves the right to make changes to this refund policy at any time. The policy was last updated on April 15, 2023.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at:
+1 212-555-0100
5 Pizza Street, Little Italy, New York, NY 10012, United States
Thank you for choosing BoundlessImagination for your meals. We look forward to serving you again!